What you need to know
- Pixel users have been raising an issue on Google’s various subreddits and its Issue Tracker about a “missing incoming call” bug.
- Users with a wide range of Pixel phones say their phones have been ignoring incoming calls, and rarely inform them that one has been attempted.
- However, the problem could be with the Google Phone app, as this behavior has reportedly affected several phones for months.
Google Pixel users say they’re suffering from a phone problem that no one (in this day and age) ever wants.
This Google Pixel problem reportedly concerns the phone’s ability to receive calls, affecting a range of devices (via Android Authority). It’s quickly become apparent through a Pixel subreddit report that this problem hasn’t started in the past few days or weeks. Users state their Pixel has been missing calls for over a month. The original post (OP) says their Pixel 10 Pro XL “is not receiving calls after the last update.” This was posted at the end of May.
They explain their situation, stating, “As mentioned since the last update people will call me and it won’t go through. Just hangs on the calling screen and then hangs up. My wife said it happens routinely and she will have to call me 3 to 4 times and sometimes my phone will ring.”
On their side, the user sees nothing. Their phone will remain idle with its display off. The user has run through a series of at-home troubleshooting steps (restarting, clearing cache, ensuring DND is off), but nothing has worked. Another user even further back reported this issue affecting their Pixel 7 Pro. Not only are users missing calls on Google’s stable patch, but it’s happening in Android 17 QPR1 Beta 5, too. This user says their Pixel 10 Pro XL only started missing calls after downloading the latest beta, adding that a thread has been opened on Google’s Issue Tracker about it.
Android Central’s Nicholas Sutrich brought this issue up earlier today after stating he’s “had this behavior on several phones for months now.” Sutrich adds that “it’s a Google Phone app issue, not a Pixel issue.” Android Central has reached out to Google about this missing incoming call issue and will update this post if we hear back.
This problem is dangerous
A Google Community member did respond to one of the Reddit threads. We can at least assume the company is aware of the issue. This is a troublesome problem, especially if it’s affecting the Google Phone app. That means more than just Pixels have this problem. There was one report that mentioned the Galaxy S25, so users should remain cautious.
The last memorable Phone app problem we’ve reported was more of an inconvenience than anything else. Earlier this year, the app constantly flipped its orientation. You’d typically want your call to remain in portrait, but the app would switch to landscape, messing up the buttons. Google fixed this by rolling out a “keep portrait mode” in the app’s display settings.
Curiously, Google’s Call Screen for Pixels was cited as a potential culprit behind this missing-call issue. The user on Reddit said that, after turning it off, their device would alert them to incoming calls as expected.
Android Central’s Take
I’m surprised there isn’t more urgency. Missing phone calls is an incredibly serious issue. I saw one person on Reddit mention that they have kids and older parents. There’s no telling what could be wrong if they happened to miss a call. Their child could be sick, or their parents could’ve had something happen, too. The problem seems to have been escalating lately. Hopefully, this kicks Google into higher gear.