What you need to know
- T-Mobile is forcibly migrating customers on older plans like Simple Choice, ONE, Magenta, and Sprint to newer ones.
- The price increase can be as much as $6 per line per month, though some customers may see no change at all.
- T-Mobile is sweetening the deal with extra benefits and a 5-year price guarantee on all the new plans.
T-Mobile has hit its older customers with a sudden price increase, with original plans being phased out and subscription costs going up by as much as $6 per line per month.
According to early reports, now confirmed by T-Mobile, the company has begun migrating a large number of customers from older plans to newer ones. Most of those affected are on the Simple Choice, ONE/ONE Plus, Magenta, and grandfathered Sprint plans.
T-Mobile has already started sending emails and messages to affected customers. In the notification, the company says users will keep their current benefits, while also gaining additional perks and improved service experiences. T-Mobile is also offering a 5-year price guarantee on the new plans.
In a statement, T-Mobile said it’s retiring its oldest plans, some of which were built over 15 years ago during the 3G and 4G era. The company noted that “customers will move to modern plans with access to better wireless technology, enhanced features, and a 5-year price guarantee.”
It added that some customers will see no change to their monthly bill, while others will see a modest adjustment, and that every customer moved to a new plan will keep their existing benefits while gaining improvements in network and service experience.
Unsurprisingly, customers aren’t happy. Many have taken to social media and Reddit to voice their frustration, some have filed complaints with official state courts over the price lock guarantee, and a number of users are reportedly planning to switch to Verizon’s new Simplicity plan.
A Reddit post has also shed some light on what the new plans will look like. They’ll fall under a new category called Experience Signatures/Select/More/Beyond plans, and will include benefits like unlimited premium data with hotspot sharing and ad-free Netflix on most tiers.
A lot of users haven’t seen any changes yet, but given that T-Mobile has now officially confirmed the transition, it’s likely only a matter of time before you get a notification from the carrier as well. In the meantime, if you’re sticking with T-Mobile regardless, here are the best T-Mobile phones you can get right now.